Submit a Claim - Claim Instructions

As a Settlement Class Member, you are eligible to claim relief related to the Data Incident. All Settlement Class Members are eligible to claim:

  1. Compensation for Out-of-Pocket Losses: You may submit a timely and valid Claim Form and provide supporting documentation showing that you spent money or incurred losses as a result of the Data Incident for reimbursement up to $4,000.00 per person.

  2. In addition to compensation for Out-of-Pocket Losses, you may select one of the following:

    1. Cash Fund Payment: You may submit a timely and valid Claim Form for a pro rata (a legal term meaning equal share) cash payment, regardless of whether you submit a Claim Form for Out-of-Pocket Losses.

    2. Data Protection and Monitoring Services: Instead of a Cash Fund Payment, you may submit a timely and valid Claim Form for one year of data protection and monitoring services consisting of Financial Shield Complete and Medical Shield Complete from Cyex.

The amount of the cash award available to all Settlement Class Members shall be determined pro rata based on the amount remaining in the Settlement Fund following payment of the Fee Award and Expenses, Service Awards, administration and notice costs, Notice and Administration Expenses, the costs of data protection and monitoring services, and payment of valid claims for reimbursement of Out-of-Pocket Losses.

  • To receive Settlement benefits, you must complete and submit a claim online or by mail if you are a United States resident who was sent notice that your Private Information was potentially compromised as a result of the Data Incident experienced by PostMeds. You may have been sent notice regarding the Data Incident on or about October 30, 2023.

You must submit your claim online by the Claims Deadline of May 12, 2025, or complete and mail this Claim Form, postmarked by May 12, 2025.


Documentation:

If you plan to make a claim for reimbursement of Out-of-Pocket Losses, documentation must be provided to support your claim. Documents should be clear, readable copies, as anything you submit will not be returned to you. You may redact unrelated transactions and all but the first four and last four digits of any account number (if applicable).

PLEASE BE ADVISED: Any documentation you provide in support of your Out-of-Pocket Losses claim must be submitted with this Claim Form. No documentation is required for claiming the cash fund payment or the data protection and monitoring services.

If you are filing online, please have this information ready before you start to file, as your claim will not be saved if you come back and finish at a later time. Documents that are uploaded must be less than 20 MB per file and in one of these formats: jpg, jpeg, png, gif, tif, tiff, doc, docx, xls, xlsx, pdf, txt, rtf, or zip. If you are unable to electronically upload a copy of your documents as part of the online Claim Form, you will need to mail a printed Claim Form along with your documentation to the Settlement Administrator.

Please Note: The Settlement Administrator may contact you to request additional documents to process your claim. Settlement benefits will be distributed after the Settlement Agreement is approved by the Court and becomes Final. Your cash payment may decrease depending on the number of claims filed.


General Information:

CLAIM VERIFICATION: All Claims are subject to verification. You will be notified if additional information is needed to verify your Claim.

ASSISTANCE: If you have questions about this Claim Form, please review the Frequesntly Asked Questions (FAQs) page of this website for additional information or call 1-888-792-3614.

Failure to submit required documentation, or to complete all parts of the Claim Form, may result in denial of the claim, delay its processing, or otherwise adversely affect the claim.

Further information, including a copy of the Settlement Agreement, can be found on the Documents page of this website.


File Online:

Before Claim Filing: You will need the Unique ID printed on the Postcard Notice you received in the mail. If you cannot locate your Unique ID, please contact the Settlement Administrator for assistance at info@TruePillSettlement.com or 1-888-792-3614.

After Claim Filing: After submitting your completed claim online, you will receive an email with a confirmation code for your completed submission. Be sure to keep your confirmation email and code and refer back to them if you have any questions about your Claim Form. If additional information is required to complete your claim, you will be contacted by the Settlement Administrator.

Please click the button below to get started.


Start Your Claim

File by Mail:

If you wish to submit a Claim Form via standard mail, you may download a copy of the Claim Form here. You will need to provide all the information requested on the Claim Form, attach any supporting documentation, sign it, date it, and then mail it to the following address:

PostMeds Data Breach Litigation
Settlement Administrator
P.O. Box 6606
Portland, OR 97228-6606

Remember: All Claim Forms must be submitted online or postmarked no later than May 12, 2025.